Customer Care

Questions, answered

Everything collectors ask us most, answered plainly. Anything else, call 561-413-3087 and ask a human.

Straight Answers

Frequently asked questions

How does call-for-pricing work?

Precious metals and collector markets move throughout every trading day, so printed prices go stale within hours. When you call 561-413-3087, a specialist quotes you the current price for the exact piece you want, confirms availability, and locks your order on the spot. It is the only honest way to price physical coins.

What payment methods do you accept?

Personal check, credit card, and bank wire. We never accept gift cards, cryptocurrency, or peer-to-peer payment apps, and no other company or account is ever authorized to collect payment on our behalf. If anyone asks you to pay differently, see our Verify Authenticity page and call us immediately.

Is shipping insured?

Yes. Every order ships fully insured through transit and delivery, in discreet packaging. Inspect your delivery against the invoice when it arrives, and see our Shipping Policy for complete details.

Do you grade coins?

No. United Metals Exchange is not a grading service and does not grade coins. The only recognized grading authorities are independent third-party services such as PCGS, NGC, ANACS, and ICG. Coins offered without third-party certification are sold as described by date, mint, and type only.

Are your certified coins guaranteed authentic?

Coins encapsulated by PCGS, NGC, ANACS, or ICG carry the authentication of those independent services, and each holder has a certification number you can verify directly with the service. For raw coins, we describe exactly what we see and encourage every question before purchase.

Can I visit you in person?

We are located at 2501 S Seacrest Blvd, Boynton Beach, FL 33435, in the heart of Palm Beach County. Call ahead at 561-413-3087 so the right specialist and the pieces you want to see are ready for you.

Do you buy coins and collections?

Call us at 561-413-3087 to discuss what you have. Our team can walk you through the process and what to expect.

What is your return policy?

Our Refund and Returns policy page spells out the complete terms, including timeframes and the conditions under which bullion and collectible items may be returned. Read it before you order, and call with any questions.

Why do some listings say Call for Availability?

Our inventory turns over constantly. Rather than show stock counts that could be wrong by lunchtime, we confirm availability live when you call. If a piece is gone, we can often locate another or add you to a want list.

Are precious metals prices guaranteed to rise?

No, and be cautious of anyone who tells you otherwise. Coins and precious metals are collectibles whose prices can go down as well as up. We are not investment advisors, we make no promises about future prices, and nothing we publish is a recommendation. Buy what you love and understand.

Do you sell to customers outside Florida?

Yes, we serve collectors nationwide with insured delivery to your door. Ordering works the same everywhere: call, confirm your piece and price, arrange payment, and track your insured shipment.

How do I know I am talking to the real United Metals Exchange?

Our only phone number is 561-413-3087, our only email is info@unitedmetalsexchange.com, and our only websites are unitedmetalsexchange.com and unitedmetalsexchange.com. Anything else is not us. Our Verify Authenticity page lists everything we will never do.

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Ready to add a piece of history to your collection?

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